Terms & Conditions

Terms, Conditions and Policies for The Gift Box Company

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. Please read them carefully.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We reserve the right to refuse service to anyone for any reason at any time.

Refund policy

Please note that some items in our gift boxes are perishable and are not exchangeable and refundable.

However, we guarantee the contents of our gift boxes are of the freshest and best quality. If for any reason you are not completely satisfied with your gift box please contact us.

Cancellation policy

If you would like to cancel an order there is is a $10 cancellation fee. Orders can only be cancelled BEFORE they have left the premises (ie. before the courier has collected the order).  Once the order is with the courier and is in the process of being delivered, it is too late to cancel the order.

In some cases the courier fee may not be refundable.

Shipping policy

The Gift Box Company delivers throughout New Zealand from Monday to Friday.  

Every effort will be made to meet requests to preferred times; however, this is not guaranteed.  Orders received after our cut-off time may still be delivered on the same day depending on the recipient's address and stock availability (you will be advised if they aren't able to be delivered on the date requested). 

Unless a specific date is requested orders will be delivered within 24 hours of order confirmation.  For more details regarding deliveries please have a look at our delivery page here.

Standard delivery is one to two working days for the North Island and two to three days for the South Island. However, couriers can take longer at busy times of the year and unfortunately this is out of our control. Generally our couriers are very good.

Substitution policy

We will do everything possible to ensure that our gift boxes match the product images; however, from time to time, some stock may be unavailable. If any products are unavailable for your order they will be substituted with something similar to an equal or higher value.

Privacy policy

When you purchase something from us we use your information in order to process payments and to contact you regarding your order. 

We do not and will never share, disclose, sell, rent or otherwise provide personal information to other companies for the marketing of their own products or services.  


We accept payments through PayPal, Visa and Mastercard. When you pay for a product on your Visa or Mastercard, then we store this data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

We process our payments through a secure credit card system. The information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements.

All prices on our site are displayed in New Zealand dollars. New Zealand has a Goods and Services Tax of 15%. All prices include GST.

Alcohol Purchases

For alcohol purchases the purchaser must be over 18 to make a purchase on our website. They also confirm that the recipient is over the age of 18 years old. For more details regarding our alcohol license please click here.